Last year you were here at a hack together event, which was pretty fun. Talkdesk emphasizes ai for customer experience no jitter. Fundou a talkdesk com 24 anos, hoje, com 32, e presidente do terceiro unicornio com adn portugues, mas quer continuar a crescer. Twilio fund winners from twilio conference 2011 twilio. I want to do a little bit different conversation here because tiago graduated. Talkdesk launches contact center future at opentalk18. The most successful of them, companies like airbnb and uber, change the way we live. Check out the video below of twilio fund pitches from remind 101, teendriver, callmemeeting, bluefusion. During his keynote address at opentalk18, tiago paiva, ceo of talkdesk, launched talkdesk iq, which combines several new products and features powered by the companys proprietary. Talkdesk founded by tiago paiva and cristina fonseca, talkdesk lets your company have a contact center in the browser. I was working from my parents house, trying to find a way to make money to support myself.
Mar 08, 2016 view tiago paivas profile on linkedin, the worlds largest professional community. Fortune 100 healthcare company moves thousands of seats to talkdesk cloud for business continuity, shifts agents to work from home in hours. Due to social distancing recommendations to combat the spread of the coronavirus covid19, the company sought a solution for its immediate need to move nearly. Get our weekly newsletter for the latest business insights. When tiago paiva won a twilio hackathon in 2011, he moved to the u. Talkdesk held its first industry analyst conference in san francisco as part of its.
According to tiago paiva, talkdesk ceo, one of the main reasons of being popular is the fact that talkdesk guarantees instant support. Subscribe salesforce care solution as covid19 response. Due to social distancing recommendations to combat the spread of the. According to xconomy, if youre one of the 12 million drivers who use realtime traffic data from waze, theres a drawback the smartphone app depends on users to collect traffic data, but if a driver is stuck in traffic or spots an accident, thats exactly when they shouldnt be fiddling with their phone. Talkdesk ceo tiago paiva called the addition a huge opportunity for call center efficiency and improving the caller experience. Fortune 100 healthcare company moves thousands of seats to. See the complete profile on linkedin and discover tiago s. Talkdesk, the worlds leading cloudbased call center software provider, unveiled several new products and features that make it easier for businesses. See the complete profile on linkedin and discover carlos. Facebook gives people the power to share and makes the. Install cloud based call center software and create a call. Talkdesk supports cognosante contact center operations for.
I was 24yearsold and had just completed my masters in engineering. View tiago paivas profile on linkedin, the worlds largest professional community. Over the past seven years, he has scaled talkdesk from 10 employees to almost and has crossed major industry milestones including reaching 100 million calls. For forbes 2nd annual list of next billiondollar startups, we. Fonolo competitors, revenue and employees owler company profile. Talkdesk announces guide to transform customer experience with knowledge base innovation march 10, 2020 talkdesk, inc. As our ceo and founder tiago paiva said in his keynote, were not perfect.
Talkdesk ceo tiago paiva looks at how artificial intelligence is changing customer service but not destroying it. Customer success actually started very early for several of the founding ceos who mentioned that they met with a lot of potential customers tiago paiva, ceo of talkdesk met with 50, kris duggan, ceo of betterworks met with 85 before they even built their product a process called customer development ensuring that they really. Talkdesk contact center platform, described tiago paiva, talkdesk ceo. It provides information about the caller by integrating with services.
Join facebook to connect with tiago paiva and others you may know. According to him, though customers are generally used to email and chat, still a delay in service is quite frustrating. These include viewport meta, iphone mobile compatible, and ssl by default. Cobb brings to talkdesk more than 20 years of experience in the software industry. Talkdesk is an application that converts your internet browser into a call center with just in 5 minutes. Talkdesk announces flexible deployment and guardian to securely shift to workfromhome solutions. Session presenters labinot bytyqi founder and ceo, solaborate ed guy vice president engineering, truphone, inc. Mac, android and ios and makes it simple to get to full cobrowsing and remote.
Now, his company talkdesk is one of the most recognizable names in the call center industry, with clients such. Tiago, tell us about your role and journey into technology. More behance careers at behance adobe portfolio blog powered by behance. The app showcases indias first virtual drive experience, a one. At the same time, paiva is the chief executive officer of the company.
Talkdesk accelerates growth strategy, business continuity. More behance careers at behance adobe portfolio blog powered by behance creative career tips download the app. Talkdesk unveiled new solutions, integrations and features. Apps, apps, and more apps new webrtc business models.
Tiago paiva is chief executive officer and founder of talkdesk. View tiago paiva s profile on linkedin, the worlds largest professional community. During his keynote address at opentalk18, tiago paiva, ceo of talkdesk, launched talkdesk iq, which combines several new products and features powered by the companys proprietary approach to artificial intelligence. May 17, 2016 talkdesk, the worlds leading cloudbased call center software provider, unveiled several new products and features that make it easier for businesses to communicate with their customers in real. How tiago paiva turned a hackathon project into a startup. The higher the tier, the more features, but many potential clients will find. How tiago paiva turned a hackathon project into a startup thats. Fonolo competitors, revenue and employees owler company. A brief overview of talkdesk set up a call center in 5 minutes, how to.
Over the past seven years, he scaled talkdesk from 10 employees to almost 1,000 and crossed major industry milestones, including reaching 100 million calls. Brett kopf of remind 101 won an apple iphone 4s for the peoples choice award. As a leader in technology solutions for health and social services programs, cognosante is on a mission to transform the healthcare system by providing technology solutions and business process outsourcing to federal, state and local government. Hence, talkdesk has a cloudbased call center software, a complete customer support tool. Customer success learnings from saastr annual 2015 gainsight. Nick mehta interviews talkdesk ceo tiago paiva, greenhouse. Tiago horse foaled 2004, an american racehorse tiago song, a song by. In 2011, tiago paiva won a twilio hackathon by embracing the overlooked call center industry. When jason lemkin writes about allowing your startup. See the complete profile on linkedin and discover tiagos.
View carlos limardos profile on linkedin, the worlds largest professional community. Fonolos top competitors are qelp, talkdesk and jacada. Talkdesk announces guide to transform customer experience. Tiago paiva, the founder and ceo of talkdesk, sat down for an interview to tell the story of how talkdesk was born. Stream tracks and playlists from thiago paiva pe on your desktop or mobile device. Step into the virtual world for a quick test drive of tiago, the new zippy car from tata motors. Tiago paiva operating status active funding status early stage venture last. Talkdesk enterprise contact center platform empowers companies to make customer experience a competitive advantage. My life eight years ago in portugal was much different than it is now. Well, it started when i was a high school student in portugal. Talkdesk aims to eliminate that delay and provide handson support and service to the.
See fonolos revenue, employees, and funding info on owler, the worlds largest communitybased business insights platform. Its archaic spelling still used mostly in brazil is thiago. Talkdesk a leader in g2 crowd winter 2020 report with. Tiago is a given and a family name, being one of the portuguese equivalents of the names jacob and james. The martech interview series with tiago paiva, ceo at talkdesk is a fun. Ben uretsky digital ocean, eoghan mccabe intercom, tiago. Talkdesk doubles down on contact center innovation bcstrategies. Talkdesk disrupts contact center industry with appconnect.
Tiago paiva e ator, argumentista e criador da ideia original da serie 4play. With enterprise class performance and consumerlike ease of use, talkdesk easily adapts to the evolving needs of sales and support teams and their endcustomers, resulting in increased customer satisfaction, productivity and cost savings. At the center of its latest ai initiative is talkdesk iq, a combination of new. Talkdesk received the highest score in best contact. Feb 25, 2015 nick mehta interviews talkdesk ceo tiago paiva, greenhouse. Paiva received a master of science in computer and electrical engineering from instituto superior tecnico. Jan 08, 2020 talkdesk earns top spot in best software for contact center operations, telecom services, auto dialer and speech analytics talkdesk, inc. Talkdesk enterprise contact center platform empowers companies to make. During his keynote address at opentalk18, tiago paiva, ceo of talkdesk. In this interview ceo tiago paiva talks about his companys milestone acheivements. Jul 24, 2017 do you know talkdesks inspiring origin story. I was working from my parents house, trying to find a way to make money to support mysel.
He reports directly into talkdesk chief executive officer ceo tiago paiva. Recently, i did an event at the saastr coselling space with dave mcclure and tiago paiva, ceo of talkdesk. Talkdesk provides saas call center software for smb. Martech interview with tiago paiva, ceo at talkdesk. Aug, 2018 talkdesk ceo tiago paiva called the addition a huge opportunity for call center efficiency and improving the caller experience. Talkdesk a leader in g2 crowd winter 2020 report with highest. A familia nao tinha pergaminhos empreendedores, mas tiago paiva tinha planos. Thats why the kleiner perkinsbacked startup developed. Talkdesk unveiled new solutions, integrations and features at. From hackathon to unicorn talkdesk cofounder tiago. Talkdesk is a cloudbased contact center, unified communications and artificial intelligence software provider. Talkdesk launches contact center future at opentalk18 press. Feb 04, 2020 tiago, tell us about your role and journey into technology. He joins talkdesk from sap news alert north america, where he was senior vice president and head of platform and technologies sales.
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